Shipping & Returns

Shipping
We ship all orders within 24/48 hours from purchase confirmation. Shipments are made by courier to all destinations except the Balearic Islands, Ceuta, Melilla, Canary Islands, some European countries and the rest of the world, which are carried out by certified mail. In all cases the tracking number will be available, at your order history, for you to know where your order is. The delivery time will be 2 to 3 working days for domestic destinations, 4 to 7 days for Europe and 1 to 3 weeks for the rest of Europe and international destinations.

The shipping address will be the one that you indicate when placing your order so, if it is incorrect, we are not responsible for replacing the order if the package is lost. We are not responsible for the possible customs costs, processing costs or any other extra charge that could be issued by the destination country.

Shipping Costs
Flat rate to all destinations.
Spain: 4,5 € [free on orders over 100€ ]
Portugal: 6 €
Europe: 9 €
Rest of the world: 19 €
There are no shipping costs for pattern purchases in PDF format.

 

 

Returns
You can cancel your order at any time and at no cost at all if it has not been collected by the carrier.

Once received, if you change your mind, you can return your purchase within seven days from the date you receive it. You can return any item you have purchased in our store as long as has not been opened or used and keep the original seal or packaging. In these cases, we will send you a voucher for the amount corresponding to the returned items that you can redeem online or in the physical store whenever you want. The vouchers do not expire.

Please note we do not accept returns on winded skeins, downloadable products, patterns, magazines or any other article in which it is specified in its description. The shipping and return costs are not refundable unless we made a mistake when sending your order.

For any issue with regards to the return of products, please contact us and we will provide all the information necessary to proceed with the return.

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